We take your food very seriously. We appreciate that you are placing a great deal of trust in us by allowing us to be part of your food shopping experience. These terms and conditions are important, however please remember that you, our customer, are more important.

If you have an issue, we want to fix it. So please don’t ever hesitate to call us if you need to. 

By using this site, you agree and accept our terms and conditions of use. If you do not agree with our terms and conditions of use, you may not use this site.

1. You are solely responsible for maintaining the confidentiality of your username and password.
2. Elephant House may refuse to open an account or sell products to any person at any time in its sole discretion.
3. Elephant House retains the right to terminate your account at our discretion, for any reason. Should there be outstanding product orders placed on elephanthouse.com.au, we will provide a refund or complete delivery of the order.

1. Payment is due on the day of delivery. If no payment is made, or payment is declined, then we reserve the right to cancel your order.

1. Due to market conditions, prices listed on the website are subject to change without notice. However, the current prices will be published on the website and available before you place an order. If a price change affects your standing order or an order that you have made in advance, we will notify you via phone, email or SMS informing you of the updated price. It will then be your responsibility to amend your order as desired.
2. Given the need to update your charged amount after delivery, we do need to store your credit card details once an order is placed. None of your credit card information is stored or available to anyone at Elephant House. 
3. Delivery charges calculated by the shopping cart is for max 5kg, if the weight exceeds the limit extra charge will be applied. 
4. Given Quote is valid for maximum of 3days (72hrs) from the midnight of the same day.

1. In order to purchase goods from Elephant House,  the delivery address which you nominate will need to be within our delivery zone. Please ensure your delivery address is correct, as orders that are located outside of our delivery zone will not be processed.
2. Orders must be a minimum of $50 to be delivered
3. Cut off point for placing orders and/or changing orders is 12pm on the day of delivery. For example, if it is Monday and you want a grocery delivery scheduled for Tuesday, you must finalise your order by 12pm on Tuesday.
4. Unattended deliveries. Elephant House is not responsible for any damage or theft to your order when left in the designated area that you have specified. We recommend that your delivery is brought inside and stored away as soon as possible.
5. Any frozen, chilled products or hot food items will not be delivered. 
6. We accept that in the event of your order arriving damaged due to our own transport, we will replace the goods free of charge or give you a credit on your next order.
7. Delivery duration will depend on postcode. Due current Covid - 19 situation and conditions, delivery duration may vary. In normal conditions delivery may take minimum 3-7days in Victoria Metropolitan. Rest of the areas will change accordingly.  

1. We do not warrant the accuracy of any of the information contained within the product list nor on the labels on goods delivered. We recommend that you read the labels on goods supplied carefully before they are consumed.
2. All images used on our website are representations for your information only and are not necessarily true images of that product.

1. If there are items missing from your delivery, please contact us as soon as possible. We will fix the problem for you by either crediting the amount to your account or re-delivering the product.
2. If you are not satisfied with the quality of a product, we want to hear about it. Please contact us and we will aim to fix it for you.
3. If an item is out of stock, we will endeavor to inform you about it.
4. Any item not satisfied by the customer, customer has to return the item with own courier expense. Will refund money back for the cost of the items once we receive the items except courier charges paid for the indicial order.

1. Elephant House’s maximum liability to you for products purchased from our website shall be limited to the refund of the purchase price you have paid for the products. Elephant House will not be liable for any property damage, indirect, incidental, punitive or special damages, however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise except which it is unlawful to exclude.

1. Elephant House may, at any time, modify this agreement or any of these terms and conditions. Any modified agreement will be available online and will be effective immediately upon posting to the website.
2. You agree to assume responsibility for periodically reviewing this agreement.
3. By continuing to use our service, you agree to be bound by the agreement as so amended.

1. Our privacy policy forms part of these terms and conditions. You acknowledge and agree to our privacy policy.
2. Your privacy is important to us, so we will never take advantage of it. You won’t find us sending your details to third parties without your consent.

1. We have made every effort to ensure the information on our website is correct. While we apologise if any errors have been made, we do not guarantee the accuracy of the information on these pages and all users do so at their own risk.

1. Copyright in this website (including text, graphics, logos, sound recordings and software) is owned or licensed by us. You may not in any form or by any means:
1. Adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this web site; or
2. Commercialize any information, products or services obtained from any part of this web site without our written permission.
2. Our website contains registered trademarks and other trade marks including, but not limited to images, illustrations, audio clips, and video clips which are protected by law. Material on our website is solely for personal, non-commercial use. This material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent Elephant House . Use of the materials on any other website or computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of  Elephant House copyrights, trademarks and other proprietary rights and is prohibited.

1. Our website may provide links to other websites. Elephant House is not in any way responsible for the contents or privacy policies of any other sites, nor do we state that we agree with the views/opinions/business practices in these linked websites. We do not warrant the security of any information supplied to Elephant House through its web site.

1. All discounts, vouchers or codes only apply to first orders for new customers of Elephant House unless otherwise stated.
2. All promotion validity dates are specified on the adverts, coupons, emails or leaflets
3. Discounts, vouchers or codes are not to be used in conjunction with any other offers, discounts, vouchers or codes.
4. Only one discount, voucher or code can be used per order and each discount, voucher or code can only be used once per household.
5. Discounts, vouchers or codes cannot be exchanged for cash or any other alternatives and have no monetary value.
6. All discounts, vouchers and codes can only be used on one order, any remaining credit from that discount, voucher or code cannot be carried forward to any additional or subsequent orders.